FAQs • Brown Deer, WI • CivicEngage

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Do I have to complete the meter change?: Yes. The Public Service Commission (PSC) requires the Brown Deer Water Utility to change out meters on a 20-year replacement schedule per PSC 185.76(6). This gives the Utility legal authority to access and change out the meter. Failure to allow the Utility to access and replace the meter can result in disconnection.

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Water Utility - Meter Replacement Program

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1. Do I have to complete the meter change?: Yes. The Public Service Commission (PSC) requires the Brown Deer Water Utility to change out meters on a 20-year replacement schedule per PSC 185.76(6). This gives the Utility legal authority to access and change out the meter. Failure to allow the Utility to access and replace the meter can result in disconnection.

2. How can I schedule an appointment?: There are several ways to schedule the meter change appointment. You may call our office at 414-371-3081 during normal business hours. If you reach the answering machine after hours you can leave a message with your name and telephone number where you can be reached during the day. Appointments can also be made online.

3. How long does the meter replacement take?: A typical meter replacement takes less than 30 minutes to complete.

4. When can appointment be scheduled?: Appointments are scheduled between 7:30 am to 2:30 pm Monday through Friday.

5. How much will the meter change cost?: Your meter will be replaced at no cost to you.

6. Where is my water meter located?: The location of each water meter varies but is usually located in the basement of the home. Typically, it will be along the outside wall closet to the street where the water main is located. In side by sides, water meters may be in each basement, or both water meters may be located in a single unit.

7. Will my water be disconnected during the replacement?: Yes. Water service will be turned off inside the home during the meter replacement. Interrupted service should last less than 30 minutes, and service will be turned back on once the meter has been changed.

8. Who will come and change the meter?: Brown Deer Water Utility employees will complete all meter replacements. Brown Deer Water Utility employees carry photo IDs with name, the Brown Deer Water Utility logo, contact information, and position. Please ask for identification before letting any employee into your residence.