Why does the Utility need to replace the meter in my basement?

The meter in your basement should be replaced or tested every fifteen to twenty years. This meter accuracy test is a requirement of the Wisconsin Administrative Code section Public Service Commission (PSC) 185.65.

In order for us to comply with this state code and to best serve your needs, we simply remove your old meter and replace it with a new one. The procedure takes approximately 20 minutes to complete and is done at no charge to you.

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1. My water bill Is higher than usual - what’s wrong?
2. Does the Utility charge late fees for missing the due date?
3. I am moving, how do I close out my Utility bill?
4. What charges should I expect on my bill?
5. What is the average water consumption for my home?
6. Where is my water meter located?
7. Why does the Utility need to replace the meter in my basement?
8. I have a well on my property - why do I need to abandon it or get a permit?
9. My water is cloudy but after it sits for a while the cloudiness disappears, what is happening?
10. Why is my water pressure low?
11. Who sets the rules, standards, and rates for the Water Utility?